Our First Q&A! πŸ‘‹πŸΌ

Q&A #1: Answering Questions From The 'Gram

Welcome to The Scoop, Little G Ice Cream Co.'s new blog! 

It seems fitting that our first post is also our first Q&A. These questions came to us from Instagram (thanks to everyone who commented with a question!).  We originally planned on answering these in a video, but the one minute limit for insta videos made answering more than four questions basically impossible πŸ˜…πŸ™ƒ. So without further ado, here are questions from the Little G fans with answers from Grace herself...

  • Q: "Because you the ice cream queenπŸ‘‘ how did you learn to make ice cream and how long did it take to perfect your ice cream base?" - @kailzxo
    • A: When I was 8 years old, I got an ice cream maker for my birthday. I had been baking for two years, and was eating ice cream my entire life. Given my love of making sweet treats and eating ice cream, I couldn't wait to start churning my own frozen desserts. I quickly threw myself into the world of ice cream making. I read every book, article, and recipe I could find; I visited hundreds of ice cream shops around the country; I reached out to a few ice cream makers to ask questions. Most importantly, I got in the kitchen and started experimenting. I spent 4 years developing my ice cream base, overflowing my home freezer with test pints. Sorry Mom and Dad πŸ˜¬πŸ€·πŸΌβ€β™€οΈπŸ¦πŸ¦πŸ¦
  • Q: "Do you have any plans to expand your shipping to Canada?" πŸ‡¨πŸ‡¦ #pleasesayyes" - @ginaforte1
    • A: We are hoping to start international shopping within the next 6 months. I've been overwhelmed and honored by the number of people who want to order Little G from other countries!! πŸ’–πŸ¦πŸ“¦βœˆοΈ
  • Q: "What is the end goal for little g? Wider grocery distribution, opening regional scoop shops, both, neither, or something entirely different? Also would you consider doing a voting contest for fans to bring back a flavor like AH and S&S do?" - @seanskillet
    • A: My main goal is to share Little G Ice Cream with as many people as possible. For me, ice cream is such a happy food. It's closely associated with childhood, family time, summer, and many more pleasant memories. I would love to have nationwide distribution and have Little G be a product that brings people together all across the country. I hope to open scoop shops in the future as well, as ice cream shops are such a communal, sweet (pun intended) place. I will for sure do some voting contests to bring back fan favorites, and I will also be releasing new special flavors frequently, as coming up with new ice creams is probably my favorite part of the job (okay besides eating ice cream). 

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    • Q: "Why is [your ice cream] a bit pricier?" - @alekr92
      • A: Little G is more expensive than your average pint because we make everything from scratch, using the best quality ingredients. Every pint is hand filled by a real person, not a machine. We believe ice cream making is more of an art than a science and that a slightly higher price is worth it for a far better product. πŸ‘©πŸΌβ€πŸŽ¨πŸ¦
  • Q: "What's your favorite Little G ice cream of all time and from your current lineup?" - @cobbla00
    • A: People ask me this question all the time yet it's still so tough to answer. If I had to choose I'd say Triple Cookie Dough. Growing up, Cookie Dough was always my favorite flavor, and Little G's cookie dough just turns the volume on that classic flavor way up. And yes, when I say "turn the volume up" that is most definitely a reference to Ina Garten 
    • Q: "Is there any chance on expanding your regular lineup to include some of the flavors that were discontinued or previously on there ? (Cowboy cookie, PB brittle and salted fudge) in particular?" - @bkupniewski
      • A: Definitely! A bunch of customer favorites will be back in the near future πŸ˜‰
    • Q: "What steps have been put into place to better customer service and customer interaction?" - @marc_chris_toe_fur
      • A: In the beginning, Instagram DMs were a great way for me to connect with customers. People could send a quick, easy message and I'd usually reply almost immediately. Unfortunately, Little G gets wayyyyyy too many DMs now to sustain this, so we've decided to direct inquiries from Instagram to email. Actually, we direct them to our new email that's just for customer service! I still love interacting with customers on social media but have now separated interacting from dealing with customer's needs. 
    • Q: "What advice do you have for other young people who want to start their own businesses?" - @graceb_0305
      • A: My main piece of advice would be to not let people dissuade you! When I decided to start an ice cream company SO many people told me that it was a bad idea and that it would fail. Obviously it was risky but I'm glad I trusted myself and went for it. In the words of one of todays most looked up to, wisest men...
    • Q: "Now that you are off to college (congrats btw!), who will be heading up production? Any plans to use Silicon Valley resources or go on Shark Tank for investor money and guidance? Also latest pb buckeye mix ins were lit! πŸ™Œ" - @froyoharderthanme
      • A: First off, I love your insta name. I'm pretty sure my sister and I have broken the scale multiple times at 16 Handles with our froyo creations. And yes, I'll be heading off to college soon and am quite excited. When I started Little G it was just me. Now, I have a strong team in place who I'm confident will keep the ship sailing, I'll still be very hands on with the business, just from a different place. Also, a lot of people have brought up Shark Tank! It isn't really in my plans although you never know.... 
      • Q: "How do you come up with your flavors? (Do you get certain cravings)?" - @sophs_soph1
        • A: I draw inspiration for ice cream flavors from everywhere! Usually my ideas come from childhood memories, what I've been baking lately, and or just a combo of things that sounds good. 
      • Q: "Any comments regarding the latest quality control issues?" - @brunoschirmer
        • A: After expanding at a rapid rate, Little G hit a bit of a speed bump with our summer seasonal line up. A portion of pints suffered quality control issues that were not acceptable. Thus, we pulled the line and cancelled orders. It was an EXTREMELY difficult decision but we knew it was best for the customers. We're truly sorry to those who had problems and have issued refunds. We are working 24/7 to increase our production without compromising quality. 
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      That concludes our first Q&A! Let us know what you'd like to see going forward from The Scoop!!

      grace connor2 Comments